Serco European Services


Everyone in Serco discovers a personal interpretation of "greatest" that supports what they do, every day. However it is not about revenues, profitability or growth. It is about being recognised as being the greatest in our field of service. It means being the best at what we do, and how we do it - bringing service to life. That recognition comes from those we deal with.

Serco improves the quality and efficiency of essential services that matter to millions of people around the world.

The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence.

Our private sector customers are industry-leading organisations in a wide variety of markets.

We have nearly 50 years' experience of helping our customers achieve their goals. Many want us to improve their productivity and service quality. Others need us to support their rapid growth. Government customers face crucial issues such as economic development, congestion, security and climate change. They value the innovation and passion we bring to these challenges, and the collaborative, flexible and imaginative way we work.

Serco is a values-led company with a culture and ethos that is at the heart of everything we do. We give our people real responsibility, allowing them to put their ideas into practice and to truly make a difference for our customers and the public. Our approach has made us one of the world's leading service companies and our vision is to be the world's greatest.

Our service ethos means that our customers come back to us again and again. These long-term relationships help us to meet their changing needs and to do what we do best...

...bringing service to life.

We opened our Polish office at the end of 2009. From our centre in Kraków we deliver services for three major clients in the travel and tourism sector. We are responsible for managing all the contact with their clients throughout Europe: we plan journeys, manage reservations, and help solve the many different problems that are connected with their journeys. Our employees speak many foreign languages fluently, among them: French, German, Dutch, Italian and Spanish.

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